Q1: What medical equipment can MERS provide on-site for events?
A: We provide a full range of medical-grade equipment, including Automated External Defibrillators (AEDs), medical oxygen cylinders, professional first aid kits, spinal boards, and a wide variety of trauma care supplies. All equipment is regularly checked and maintained to ensure it is fully operational in emergencies.

Q2: How is pricing calculated for on-site event first aid services?
A: Pricing mainly depends on the event duration, the number of first aid personnel required, and the overall risk level of the event. We provide clear and transparent quotations, so clients can choose the most suitable level of medical support based on their needs and budget.

Q3: Do you provide services in remote areas such as Sai Kung or the outlying islands?
A: Yes. MERS provides coverage across Hong Kong, including major exhibition venues, sports grounds, country parks, and outlying islands. We plan manpower deployment and logistics in advance based on the event location.

Q4: What professional qualifications do your first aid personnel have?
A: Our team members hold valid advanced first aid qualifications recognised by organisations such as St. John Ambulance, the Red Cross, or relevant health authorities. For higher-risk events, we can also arrange experienced registered nurses or senior first aid personnel as needed.

Q5: What happens if an event is cancelled due to weather conditions, such as Typhoon Signal No. 8?
A: We offer flexible cancellation and postponement arrangements. If your event needs to be rescheduled due to force majeure or severe weather, please contact our account manager as early as possible and we will do our best to help adjust the booking schedule.